Refund Policy

Refund eligibility, terms, and processes vary by service type and are detailed in your signed service agreement. Please refer to your agreement for specific terms applicable to your engagement.

Pay-per-call campaigns may include provisions for credits or adjustments for calls that do not meet agreed-upon qualification criteria. Qualification standards, return rules, and any applicable credits are defined in your campaign agreement.

We do not guarantee that every call will result in a sale. Call quality and conversion depend on numerous factors including client responsiveness, offer competitiveness, and market conditions.

Marketing services are typically billed based on the scope of work and campaign management provided. Refund eligibility for marketing services depends on the terms of your agreement and the stage of campaign execution.

Website projects may include milestone-based payments. Refund eligibility depends on the work completed at the time of cancellation request. Deposits may be non-refundable once work has commenced, as specified in your project agreement.

To request a refund or credit, contact us in writing. Include your account details, the service in question, and the reason for your request. We will review your request in accordance with the terms of your agreement.

AdvanceGro does not guarantee specific business outcomes, sales, revenue, return on investment, search rankings, or conversion rates. Services are provided on a best-efforts basis, and results depend on many factors outside our control.